Useful information for your stay at the Juffing

Plan your arrival best so that you will arrive in the course of the afternoon. In order to make your day of arrival already a vacation day there are interesting stopping points in the surroundings. Your room will be ready for you from 2.30 pm at the lastest on the day of arrival. From the point when you can move into your room you will also be able to use our pool and sauna landscape. On the day of arrival we ask you to vacate your room until 11.00 am. The Juffing 3/4 nature indulgence board (breakfast, afternoon buffet, evening menu) will begin at 2.00 pm on the day of arrival and will end after breakfast on the day of departure. The afternoon buffet on the day of departure is not included in the price. 

Enjoy your stay to the fullest and make the best use of the days you arrive and depart:

• breakfast (from 8.00 to 10.30 am) on the day of arrival à € 20.00/person
• early arrival (from 8.00 am) with breakfast and use of the spa à € 30.00/person
• early arrival (from 10.00 am) only with use of the spa à € 10.00/person
  Use of the spa on the day of departure means that guests check out of their room by 11:00 am and can use the spa until 5:00 pm. Guests who choose this option can also enjoy our afternoon buffet on the day of their departure - we will simply charge €20/person. (Please note: guests must first register at the reception. Changing area and secured luggage storage is available downstairs.)

Many packages already include the use of the spa incl. afternoon buffet on the day of departure.

The section from the national border to the motorway exit Kufstein Süd is toll-free. Therefore you can travel to Thiersee via the exit Kufstein Nord without a vignette. Take the exit Kufstein Nord in any case. Alternatively you can choose the toll-free panoramic arrival via the German lake district to Bayrischzell and over the border via Landl to Hinterthiersee.

There can always happen something unexpected. Please inform us in writing if you cannot begin your holidays as planned (we cannot accept verbal cancellations). First and foremost we will try to let your room to other guests so that you won't have to pay cancellation fees. For the case that we cannot do so we are a partner of the Europäische Reiseversicherung. In any case, we recommend to take out hotel cancellation insurance. This is possible under https://www.europaeische.at/en/.

Depending on the time of the written cancellation, the following costs are charged:

• no costs in case of cancellations until 30 days before arrival
• 50% of the 3/4 board price in case of cancellations until 14 days before arrival
• 70% of the 3/4 board price in case of cancellations within 13 days before arrival
• in case of late arrival/early departure: 80% of the 3/4 board price

Europäische Reiseversicherung covers cancellation costs not only in the event of cancellation of your trip, but also in the event of late arrival, early departure and accident or transport costs on site.

When does the insurance have to be taken out?
If the insurance is taken out at the same time as the booking, you are insured immediately. Simultaneously means that the guest takes out and pays for the insurance directly with Europäische within 3 days of booking the trip or we take out the insurance via an existing interface in the hotel programme after the deposit has been credited to our account together with the fee (please note: the date of the deposit applies).

The following applies if insurance is taken out retrospectively (10-day period):
If the insurance is not taken out at the same time as booking the trip, the insurance cover for trip cancellation only begins on the 10th day after taking out the insurance (except in the event of accident, death or natural hazard).
BUT: All services on site are insured without a waiting period if taken out at least 1 day before arrival (accident costs, etc.)

What to do in the event of damage?
The guest is the policyholder. We recommend that you as a guest submit the claim to the insurance company yourself due to the GDPR (according to the GDPR, sensitive data, such as medical diagnoses, must be transmitted by the guest himself).

We are happy to support you in this:

• Online Claim Report
• Claim Form Cancellation (PDF)

In the event of cancellation or curtailment, the insurance company will require the following documents from you:

• proof of insurance (e. g. policy number, confirmation of insurance)
• Online Claim Report or Claim Form Cancellation, completed in full
• documentary evidence of the insured event (e. g. doctor's certificates)
• booking confirmation
• cancellation costs invoice

For your carefree booking in corona times we have adapted our down payment conditions for you until 30 April 2021 (current information can be found here). For bookings for the period from 1 May 2021, the following applies: We charge 20% of the arrangement price. We kindly ask you to transfer the down payment until 30 days before arrival to the following bank account:

S. Juffinger-Konzett KG Anzahlungen
Sparkasse Thiersee
BIC-CODE: SPKUAT22
SWIFT-CODE: GIBAATWW
IBAN: AT29 2050 6077 0009 1825

For Christmas and New Year's Eve bookings, the down payment is due six months before arrival.

In order to pay your hotel bill on site we accept cash, EC cards/bank cards, Eurocard, Mastercard and Visa. Other credit cards cannot be accepted.

The local tax is adjusted every year, and currently comes to €2.00 per person, per night, and is not included in the room prices.

At weekends there is a minimum stay from Friday to Sunday. Arrival on Saturday as well as bookings on holidays or long weekends are only possible if you stay 3 or more nights. We will be happy to advise you. Over Christmas there is a minimum stay of four nights, over New Year’s Eve there is a minimum stay of seven nights.

The Juffing is especially suitable for a longer stay. For our holistic long stay offer from 14 nights we grant a discount of 5% on the 7-day-price. Christmas and New Year's Eve bookings are exempt.

As a single room only we have the category "Ida" (without balcony). Otherwise single travellers will enjoy our spacious double rooms or suites with balcony. The single room surcharge is:

• in the category "Sonnwend" 35% of the respective price; attention: If you book our "Single bonus days" package, no single room surcharge must be paid, more information and dates can be found here.
• in the other categories 55% of the respective price
• in the suites "Skyfall", "Skylight" and "Morgenrot" 75% of the respective price

Please consider the single room surcharge also when you book our package offers. 

The following categories are suitable to accommodate three or four persons: Relax rooms "Pendling", nature room "Zirbe west", nature room "Zirbe ost", relax suite "Clarissa 1st floor", Sky suite "Skylight", Balance suite "Morgenrot". The discount is minus 15% of the price for the third (or fourth) person. 

You can book a room with breakfast only anytime. The price is then reduced by € 15.00 per person, per day. 

With the current price list all previous price lists are no longer valid. Prices and offers are subject to change without notice, errors excepted. The conditions of the Austrian hotel terms and conditions laws apply.